Shipping policy
Shipping & Delivery Policy
Thank you for shopping at Mibotti. We strive to provide reliable, efficient, and careful shipping so that your pet's essentials arrive safely and promptly at your doorstep.
1. Order Processing Time
All orders are processed and prepared for dispatch within 1 to 2 business days (Monday through Friday, excluding major holidays).
Orders placed on weekends or holidays will begin processing on the following business day. Once your order has shipped, you will receive an automatic shipment confirmation email containing your tracking number.
2. Shipping Rates & Delivery Estimates
We are pleased to offer complimentary standard shipping on qualifying orders:
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Free Shipping | 5 – 8 business days | FREE |
*Note: Delivery estimates commence from the date of dispatch and are provided as guidelines, not guarantees. Unforeseen weather conditions, carrier delays, or remote delivery locations may occasionally extend transit times.
3. Order Tracking
When your order is fulfilled, you will receive an automated shipping notification with a tracking link. Please allow 24 to 48 hours for the carrier to scan and update tracking milestones online.
You can also track your package directly through the carrier tracking portal or by logging into your account on our website.
4. Shipping Destinations
We currently ship across the contiguous United States, as well as selected international destinations. For international shipments, transit times generally range between 7 to 14 business days depending on local customs clearance.
5. Customs, Duties & Taxes
Mibotti is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, import duties, etc.).
6. Address Accuracy & Incomplete Deliveries
Please double-check your shipping address during checkout. If you notice an error in your shipping details, contact us immediately at support@mibotti.com within 2 hours of placing your order.
We cannot be held liable for orders delivered to incorrect addresses provided by the customer or packages marked as delivered by the carrier.
7. Damaged, Lost, or Stolen Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the scheduled delivery date. Please retain all packaging materials and damaged goods so we can assist you with filing a carrier claim and dispatching a prompt replacement.
8. Contact Us
If you have any questions regarding shipping rates, tracking, or delivery estimates, please contact us at support@mibotti.com or sheridanjim@163.com.