Refund policy

30-Day Satisfaction Guarantee & Refund Policy

At Mibotti, we are committed to providing premium pet living and lifestyle essentials that you and your pets will love. If you or your furry family member are not completely satisfied with your purchase, we are here to help make things right.

1. 30-Day Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return or exchange.

To be eligible for a standard return, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unused, unwashed, and free of pet hair, odors, or signs of wear.
  • The item must remain in its original packaging with all original tags, labels, and protective wrapping intact.
  • You must provide proof of purchase or your original order confirmation number.

2. Non-Returnable Items

Due to hygiene, health, and pet safety regulations, certain types of goods cannot be returned:

  • Hygiene & Personal Grooming Items: Opened grooming solutions or used personal care items cannot be returned due to hygiene and safety standards.
  • Gift Cards & Promotional Items: Digital gift cards and free promotional gifts cannot be returned or refunded.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or you receive the incorrect product, please contact us within 7 days of delivery at support@mibotti.com or sheridanjim@163.com.

Please include your order number, a brief description of the issue, and clear photographs of the damage or defect. We will promptly evaluate the situation and send a replacement free of charge or issue a full refund.

4. How to Initiate a Return

  1. Contact Support: Email us at support@mibotti.com with your order number and reason for return.
  2. Receive Return Instructions: If your return is approved, our customer care team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.
  3. Ship the Package: Securely package the items to prevent damage in transit. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable shipping service.

5. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately to your original payment method.

Please note that it typically takes 5 to 7 business days for your bank or credit card company to process and post the refund to your account.

6. Exchanges & Order Cancellations

The fastest way to exchange an item (e.g., for a different bed size or color) is to initiate a return for the existing item, and once the return is accepted, make a separate purchase for the new item.

If you need to cancel or modify an order, please contact us within 2 hours of placing the order. Once an order has entered fulfillment or has shipped, it cannot be canceled and must follow our standard return process.

7. Contact & Return Address

For any return questions or support inquiries, please reach out to us:

Mibotti Customer Support
Email: support@mibotti.com
Alternative Email: sheridanjim@163.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)